At Olive and Quill Bookery ("we," "our," or "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.oliveandquillbookery.com or make a purchase from our bookshop. By using our website, you agree to the practices described below.

1. Information We Collect

Information You Provide

When you create an account, place an order, or sign up for our newsletter, we may collect:

• Full name and shipping/billing address

• Email address

• Phone number (if provided)

• Payment information (processed securely, we do not store full card numbers)

• Order history and preferences

Information Collected Automatically

When you browse our site, we automatically collect certain technical data, including:

• IP address and browser type

• Pages visited and time spent on site

• Referring URLs and device information

• Cookie and tracking data (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and receipts

• Send our newsletter and promotional emails (only if you have opted in)

• Maintain and improve your account experience

• Respond to customer service enquiries

• Prevent fraud and maintain website security

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third parties solely to operate our business, including:

• Payment processors (e.g. Stripe, PayPal) to securely handle transactions

• Shipping and fulfilment partners to deliver your orders

• Email service providers to send newsletters and transactional emails

• Website hosting and analytics platforms (e.g. Squarespace)

All third-party partners are required to handle your data securely and in accordance with applicable law. We do not share your information for third-party advertising purposes.

4. Cookies

Our website uses cookies, small text files stored on your device to improve your browsing experience. Cookies help us:

• Keep items in your shopping cart

• Remember your preferences and login status

• Understand how visitors use our site (analytics)

Squarespace, our website platform, may also set cookies automatically as part of its standard operation. You can control cookies through your browser settings; however, disabling cookies may affect certain site functionality.

5. Email Communications

If you sign up for our newsletter, we will send you updates about new arrivals, events, and promotions. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@oliveandquillbookery.com. Transactional emails (such as order confirmations) are sent regardless of marketing preferences.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at hello@oliveandquillbookery.com.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted using industry-standard SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Should you have any questions concerning the Personal Data Charter of the Website or wish to obtain any further information, please email us info@oliveandquill.com or write to us at:

Olive and Quill Bookery

info@oliveandquillbookery.com

www.oliveandquillbookery.com

Olive and Quill Bookery

44489 Town Center Way Ste D #213

92260 Palm Desert

California